18 October 2010

I can't believe I made that mistake.

I like to think that after years and years of managing travel and speaking around the world on travel management issues, you'd think I'd remember things like checking the dates you've booked on that non-refundable ticket before hitting "purchase."  One would think.  And I thought I had until this Sunday when the Voice from EasyUpdate called to tell me my First Class upgrade had cleared.

"Odd," I thought since I get upgraded 120 hours from departure and that specific flight is 168 hours away (note that upgrade addicts have their upgrade eligibility hours seared to their very souls).  So I tried to pull up Mother United's website on my phone (please, please, please Mother United, get an iPhone app ASAP!) and got nowhere, so when I got home I pulled up my itin and discovered that I'd booked my outbound and return all for the same day.  Spank me!

Seriously.  I knew I was spanked.  And spanked I was.  I got the "B" team for sure when I called for help.  Held for four minutes before the call was answered and then after explaining my issue, the agent spent the next seven minutes tapping on her keyboard, right out of the scene from "Meet the Parents," before she let out a sigh that I felt through the phone line, to announce that my error was going to cost me.  Um, thanks, Copernincus, I already knew that.

Cost me it did.  It wasn't pretty.  But I had to do it.  I can't miss Parents Weekend and it's time to go see Our Lady of BYU.  So I'll be kicking myself all the way there for this stupid, stupid mistake.

So, lesson learned here people!  Always, always check and double-check before you hit "purchase."  Oh, the agony!

1 comment:

Julia said...

Bummer. Have fun with Sarah though.